We started in 2009 with one van and a straightforward observation: most carpet cleaning in the Puget Sound region was being done with portable machines, generic chemistry, and no attention at all to the fact that this is one of the dampest inhabited regions in the country. Carpets were coming out wet, staying wet, and smelling musty within a week.
Fifteen years later the fundamentals have not changed. We still run truck-mounted hot water extraction because nothing else generates the vacuum lift needed to get a carpet genuinely dry in a Northwest winter. We still identify the fibre before we choose a pre-spray. And we still quote a flat price at the door, because the surcharge-at-the-end model is the single most common complaint we hear about the company somebody used before us.
What has changed is scale. We now cover Auburn, Bellevue, Covington, Federal Way, Issaquah, Kent, Kirkland, Medina, Mercer Island, Renton, SeaTac, Seattle, Tukwila — 13 cities — with technicians who know which ones dry slowly, which ones have hard water, and which ones are full of wool.